MAA
Muhammad Aman Ansar
Available for hire in Kuwait  ·  Visa 18 Transferable
Kuwait's Top-Rated IT Engineer & AI Builder
#1 Ranked Technician AI Platform Builder Zero Malware Incidents 95% FCR Rate 99.2% Uptime AIOps Specialist
Available in Kuwait · Visa 18 Transferable

Muhammad
Aman Ansar

4+ years resolving 30+ tickets/day with a 95% first-call resolution rate, supporting 150–200+ users across Kuwait & Pakistan. Builder of two production-grade AI platforms from scratch.

View Projects Get In Touch
Farwania, Kuwait
+965 55752295
github.com/amanansar-IT
Muhammad Aman Ansar
Open to Work
Live Stats
Experience4+ Years
FCR Rate95%
Daily Tickets30+
Users Supported200+
AI Platforms Built2
System Uptime99.2%
StatusAvailable
0
Years Experience
0
First-Call Resolution
0
Tickets Per Day
0
Users Supported

Capabilities

Technical Expertise

A fusion of hands-on IT ops with cutting-edge AI engineering — covering infrastructure, automation, and cybersecurity.

Core IT Operations
Active Directory & Microsoft 36595%
Networking (TCP/IP, DNS, DHCP, VPN)88%
Windows Server & File Server90%
Helpdesk / ITSM (Zendesk, Jira)95%
Endpoint Security (ESET/Symantec)88%
AI & Cybersecurity
Python & API Development85%
RAG Pipelines & LLM Integration82%
Threat Intelligence & IOC Analysis78%
IT Ops (95%)
Networking (88%)
AI/ML (83%)
Cybersecurity (79%)
Cloud (72%)
Communication (92%)
Technologies & Tools — hover for details

What I Offer

Services

From day-to-day IT support to advanced AI-powered operations and cybersecurity — here's how I add value.

IT Support & Helpdesk
End-to-end helpdesk: hardware/software troubleshooting, remote assistance via TeamViewer, SLA management, and knowledge base creation. 95% FCR rate.
AI & IT Automation
RAG chatbots for IT docs, autonomous ticket agents, AIOps monitoring dashboards, and ITSM workflows built with Python, Claude API, LangChain & Streamlit.
Cybersecurity Operations
IOC analysis, phishing detection, vulnerability management, IR playbooks, CIS Controls auditing, and MITRE ATT&CK threat intelligence.
Microsoft 365 & Azure
Full M365 migrations, Exchange Online, SharePoint/Teams, Azure AD, endpoint compliance with ESET/Symantec — zero data loss track record.

Work History

Professional Experience

4+ years of progressive IT support across Kuwait and Pakistan — from frontline helpdesk to senior technical leadership.

IT Support Engineer
Dec 2025 – Mar 2026
FLG Shipping & Logistics Company · Dajeej, Kuwait
  • Maintained 99.2% system uptime across multiple branch locations with same-day SLA compliance.
  • Cut cross-branch resolution time by 40% deploying TeamViewer, eliminating physical visits for 80% of cases.
  • Administered Windows file servers; configured NTFS permissions, reducing permission tickets by 35%.
  • Safeguarded 100% of critical mailbox data through structured Outlook EBM backup — zero data loss events.
  • Configured and migrated Microsoft 365 accounts, reducing mailbox-related tickets by 30%.
Senior IT Support Technician
Mar 2022 – Jul 2025
Tech Solutions Pakistan · Faisalabad, Pakistan
  • Resolved 30+ tickets/day via Zendesk — 95% FCR across 150 users, ranked #1 in team reviews.
  • Reduced system downtime by 20% through proactive maintenance for 150+ devices, saving 200+ hours annually.
  • Led Microsoft 365 migration of 100+ mailboxes — zero data loss, completed 5 days ahead of schedule.
  • Enforced 100% endpoint patch compliance using ESET/Symantec — zero successful malware incidents in 3 years.
  • Built IT knowledge base with 40+ procedures, reducing resolution time by 25% team-wide.
  • Mentored junior technician to full independence within 60 days, boosting team capacity by 30%.
IT Support Officer
Jun 2021 – Feb 2022
Faisalabad Textile Mills · Faisalabad, Pakistan
  • Delivered first-line support to 200+ users across multiple departments with high satisfaction scores.
  • Deployed and tracked 50+ new workstations during hardware refresh — on time and under budget.
  • Maintained 100% endpoint patch compliance across all Windows workstations throughout tenure.
  • Installed Cat5e/Cat6 cabling for 30+ nodes enabling operations within 2 weeks of project start.

Journey

Career Milestones

Key achievements and turning points that define my professional journey in IT and AI.

2019
Started BS-IT at Riphah International University
Began 4-year journey in Information Technology, building foundations in networking, security, and systems.
2021
First IT Role — Faisalabad Textile Mills
Delivered support to 200+ users, deployed 50+ workstations, and built structured cabling for new office expansion.
2022
Ranked #1 Technician at Tech Solutions Pakistan
Achieved 95% FCR rate handling 30+ tickets/day and led Microsoft 365 migration for 100+ mailboxes with zero data loss.
2023
Graduated BS-IT & Started Building AI Platforms
Completed university with distinction and independently began engineering two production-grade AI platforms.
2024
Launched AutoIT & AI CyberSOC Platforms
Shipped two full AI platforms using Claude API, RAG pipelines, ChromaDB, MITRE ATT&CK — fully independently built.
2025
Relocated to Kuwait — IT Engineer at FLG Shipping
Achieved 99.2% uptime, deployed TeamViewer cutting resolution time by 40%, and secured M365 for multi-branch operations.
Now
Open to Next Big Opportunity in Kuwait
Seeking IT Support, AIOps, or Cybersecurity roles where I can apply both deep technical and AI engineering skills.

Portfolio

Featured AI Projects

Two production-grade AI platforms independently designed and engineered from scratch.

AutoIT Platform

AI-Powered IT Operations System — automating Tier-1 support, monitoring, asset management, and executive reporting.

  • RAG chatbot on ChromaDB eliminating ~60% of repetitive L1 queries with cited answers.
  • Autonomous agent auto-classifies tickets, runs live diagnostics, generates JSON resolution reports.
  • Real-time AIOps dashboard with AI anomaly detection & auto incident creation.
  • Executive KPI Dashboard: FCR rate, SLA breach %, 14-day volume charts, activity timeline.
  • Full ITSM: P1–P4 SLA enforcement, Kanban board, auto-escalation, CSV export.
  • IT Asset Management (CMDB) with warranty alerts, department filtering.
PythonClaude APIChromaDBLangChainStreamlitSQLitepsutilPlotly
View on GitHub →
AI CyberSOC Platform

Cybersecurity Operations Center — multi-AI threat intelligence, IOC analysis, phishing detection, vulnerability management.

  • Multi-AI: Claude, GPT-4o, Gemini, Groq Llama3, Ollama with auto fallback chain.
  • IOC Analyzer: AbuseIPDB, VirusTotal, URLScan, Shodan, AlienVault + MITRE ATT&CK mapping.
  • Phishing Analyzer: SPF/DKIM/DMARC, link extraction, VirusTotal, auto alert emails.
  • Vulnerability Management via NVD NIST & OSV.dev — Patch Priority Engine.
  • AI Incident Commander: IR playbooks, first-15-min checklists, GDPR 72-hr guidance.
  • 60-question CIS Controls Level 1 auditor with radar chart & AI remediation roadmap.
PythonClaude APIOpenAI APIGroq APIGemini APIVirusTotalNVD NISTNetworkX
View on GitHub →

References

What Managers Say

Placeholder references from supervisors and colleagues — replace with real testimonials when available.

"Aman consistently ranked #1 among our entire support team. His ability to resolve complex issues on the first call is extraordinary — and he built our entire knowledge base from scratch, improving team resolution speed by 25%."

AK
Ahmed Khan
IT Manager · Tech Solutions Pakistan

"In just a few months, Aman transformed our multi-branch IT operations. He deployed remote support that eliminated 80% of physical visits and achieved 99.2% uptime — numbers I had never seen from any IT engineer before."

MR
Navas Moideen
IT Manager · FLG Shipping Kuwait

"What sets Aman apart is his unique combination of deep IT operations knowledge with genuine AI engineering ability. He independently built two AI platforms that most teams would need 5+ developers to produce. Truly exceptional talent."

SF
Sara Farooq
Faisalabad Textile Mill Pakistan

Open Source

GitHub Activity

Consistent contributions to AI and IT automation projects throughout the year.

847
Contributions
12
Repositories
2
AI Platforms
4
Stars Earned
View on GitHub →
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Background

Education, Certifications & Languages

Strong academic foundation in IT backed by Cisco certifications and multilingual communication skills.

Bachelor of Science — Information Technology
Riphah International University, Faisalabad
2019 – 2023
Final Year Project: Wi-Fi security analysis tool demonstrating applied knowledge of network protocols and ethical hacking methodology.
Cisco Certifications
Cisco Networking Academy
Industry Recognized
  • Introduction to Cybersecurity
  • Cybersecurity Essentials
  • CCNA: Introduction to Networks
  • CCNA: Switching, Routing & Wireless Essentials
  • NDG Linux Essentials
Languages
Multilingual Professional
Communication Proficiency
UrduNative
EnglishFluent — Professional
ArabicBeginner — Active Study
Availability & Visa
Kuwait — Immediately Available
Ready to Join
Visa Type18 (Transferable)
LocationFarwania, Kuwait
Notice PeriodImmediate

Get In Touch

Let's Connect

Open to IT Support, AIOps, Cybersecurity, or AI Engineering opportunities in Kuwait.

MAA
Phone
+965 55752295
Email
amanansar824@gmail.com
GitHub
github.com/amanansar-IT
Location
Farwania, Kuwait